Visor.ai AI agents

Spectrum 0.2 beta · Public tier · read 2026-11-10 · not reviewed by its vendor yet

Visor.ai's voice and chat AI agents for customer service, with Nexa, the agent that builds, tests and proposes fixes to them.

What each level rests on

This card rates a product as its vendor documents it, not anyone's deployment of it. A feature the operator has to turn on counts, and is marked as available. Levels are computed from the evidence below by published rules. A dimension with no evidence reads "not yet evidenced".

Autonomy: level 3, Acts

What does the agent do on its own? Completes routine tasks end to end; a person handles exceptions.

• I08 It executes actions itself. At Generali, the platform was connected to the insurer's systems through web services, so four common requests (duplicate documents, address changes, adding a vehicle, cancellations) run end to end as automated workflows. "those requests now run end to end as automated workflows" Source (read, documented, captured 2026-11-10T18:45Z, sha256 5ad19f4d69ad64f9) · π Moderate · S1·R5·A1 ×3
• I17 The agent handles routine tasks; the person is consulted on exceptions. At Generali the chat agent handles conversations from start to finish; when a conversation needs a person, an advisor picks it up in live chat. "When a conversation does need a person, an advisor picks it up" Source (read, documented, captured 2026-11-10T18:45Z, sha256 5ad19f4d69ad64f9) · π Moderate · S1·R5·A1 ×3

This evidence touches 4 provisions: Salesforce, Microsoft, EAAMM.

Next unlock: level 4, Orchestrates. Public evidence that the agent works independently; the person approves critical decisions only.

Reach: level 2, Integrated

How connected is it? Documented connectors to common tools.

• I10 It works across several domains or systems. The voice agent connects to telephony and to the customer's contact-centre or CCaaS platform. "It connects to your telephony and to your contact-centre or CCaaS platform" Source (read, documented, captured 2026-11-10T18:45Z, sha256 c641b9f6a84c7399) · π Moderate · S1·R5·A1 ×3
• I11 It connects to external tools or services across a trust boundary. Generali connected the platform to its own systems through web services. "connected the platform to its own systems through web services" Source (read, documented, captured 2026-11-10T18:45Z, sha256 5ad19f4d69ad64f9) · π Moderate · S1·R5·A1 ×3

This evidence touches 8 provisions: Salesforce, Microsoft, OWASP, NIST AI RMF.

Next unlock: level 4, Ecosystem. Public evidence that agents operate across organisational boundaries or disparate stacks; and that others build on it: third parties publish integrations, skills or agents for it.

Control: level 1, Stated

Can people stay in command? Documents say how people approve, override or stop it. This level holds with: Healthcare deployment. As shipped, with nothing turned on, it is not yet evidenced.

• I47 A limit on it is a rule in prose. For healthcare, the page states as a rule that the agents do not give clinical advice and are set up to pass a clinical question to a person. "The agents don't give clinical advice" Source (read, documented, available, captured 2026-11-10T18:45Z, sha256 bea305021fe6b3ab) · π Moderate · S1·R5·A1 ×3

This evidence touches 1 provision: OWASP.

Next unlock: level 2, Configurable. Public evidence that high-impact actions need a person's approval; and that what it can reach is enumerated: scopes, permissions, tools.

Openness: level 2, Documented

Does it show its work? Public documents on how it works, its data, its models and its limits. This level holds with: Healthcare deployment. As shipped, with nothing turned on, it is not yet evidenced.

• I22 Its limits and known failure cases are documented for those who use it. A reliability note states that the models can occasionally fail and that providers do not guarantee total availability. "The models generate each answer in the moment and can occasionally fail." Source (read, documented, captured 2026-11-10T18:45Z, sha256 c641b9f6a84c7399) · π Moderate · S1·R5·A1 ×3
• I58 The data it uses is described. The chat agent answers from a knowledge base built from the customer's documents and kept in sync with them. "The agent answers from a knowledge base built from your own documents" Source (read, documented, captured 2026-11-10T18:45Z, sha256 25d94e3335f5dc6e) · π Moderate · S1·R5·A1 ×3
• I61 The models and third-party components it uses are listed. The security page lists the AI providers in the voice and chat path (Azure, Vertex AI Gemini, Deepgram, AssemblyAI, ElevenLabs) and what each processes. "Gemini large language models used by the AI agents to process conversations" Source (read, documented, captured 2026-11-10T18:45Z, sha256 f337c67022110924) · π Moderate · S1·R5·A1 ×3

This evidence touches 9 provisions: NIST AI RMF, EU AI Act, AAGMM, EAAMM, Salesforce, OWASP.

Next unlock: level 3, Measured. Public evidence that test or evaluation results are published.

How far to trust this card

Status: Draft. Draft means the facts were found in public pages and reviewed by agents. The company has not confirmed them and no customer has gone on record. FACT-Ray says how far each fact can be trusted: who says it (Source), how firmly it is recorded (Record) and who stands behind it (Accountability). It never changes a level.

• The facts: 18 facts: 18 π Moderate. Each is written beside its evidence above.
• The chain: found by an agent, captured and hashed, checked by 2 other agents (same model family, shared repository); no human has signed it.
• Who: produced by gamma.studio@web-summit.dinis; checked by gamma.review@web-summit.dinis and gamma.approve@web-summit.dinis. The actors.
• What would raise it: the company's own file at /.well-known/fact-ray.json (Source 2), a customer's statement of use (Source 3), or a named person signing the card (how).

The standards constellation

One piece of public evidence can speak to several frameworks at once. "Touched" never means "complies". The share is of the provisions that can be read from outside.

The 66 provisions lit

Each line item, with the facts that reach it. "Evidenced" is a link of the kind same: the fact is what the provision asks. "Partly" is a link of the kind part: the fact is one piece of it. "Its absence" points the other way. Each provision has its own page with its text and its place in the source.

Upper layers

The public card is the front door. The same evidence, read with the governance rules, is this agent's GAMMA-Ray rating: freedom, governance, the level held, the grant and a work order. That layer is written for an operator.

The vault

Every source behind this card was captured and hashed into a public sgit vault (w4byv6dr): captures.json lists each URL with the SHA-256 of what was fetched and when. Read key:

sgit_public_read_90a76763f617c725a429b7b445125e43a01bf7f880c08904b7803018bc65935b:w4byv6dr

With sgit: sgit clone sgit_public_read_90a76763f617c725a429b7b445125e43a01bf7f880c08904b7803018bc65935b:w4byv6dr.