BETA · GAMMA-Ray is published for review. The rules, the mapping and every rating here are experimental and will change. How a rating is made · what exists · send a correction
GAMMA-Rayv0.0.155 · beta

GetVocal AI agents on the GAMMA-Ray Spectrum: A4 · R2 · C1 · O1

PrompTugal.news draft · from the GAMMA-Ray report · beta · 2026-11-10

The GAMMA-Ray studio reads GetVocal's contact-centre agents from their public pages: they act in a customer's systems, people step in on high-stakes actions, and one deployment shows the AI disclosure the other cards lack.

GetVocal AI, a featured startup at Web Summit Lisbon 2026, sells voice, chat, WhatsApp and email agents for enterprise contact centres. We read it only from public sources, captured and hashed on 10 November 2026, and the published rules computed the card.

Autonomy 4, Orchestrates. The agents work across a customer's CRM, telephony and helpdesk systems and write to them; Nicomatic's assistant logs production events on its own. With human validation configured, the agent asks a person before critical decisions.

Reach 2, Integrated. Handoffs reach agent desktops such as Genesys Cloud and Salesforce.

Control 1, Stated. Approval of high-stakes actions is documented as a setting the customer chooses. A page on the access the agents are granted would reach level 2.

Openness 1, Disclosed. In one deployment each call opens by saying the caller is speaking with a virtual assistant. A page making that the default would make the level hold for every deployment; a page on the agents' limits would reach level 2.

The card is beta and GetVocal AI has not seen it. It can claim the card and add evidence; corrections are dated.

From public sources only; GetVocal AI has not seen it. The levels come from [the report](./index.md) and its cards, which are corrected in place. Quote the card by linking to it.

Os agentes da GetVocal AI no GAMMA-Ray Spectrum: A4 · R2 · C1 · O1

O estúdio GAMMA-Ray lê os agentes de contact centre da GetVocal a partir das suas páginas públicas: agem nos sistemas do cliente, pessoas intervêm em ações críticas, e uma implementação mostra a divulgação de IA que falta aos outros cartões.

A GetVocal AI, startup em destaque no Web Summit Lisboa 2026, vende agentes de voz, chat, WhatsApp e email para contact centres. Lemos apenas fontes públicas, capturadas e com hash a 10 de novembro de 2026.

Autonomia 4. Os agentes trabalham no CRM, na telefonia e no helpdesk do cliente e escrevem neles. Alcance 2. As passagens chegam a Genesys Cloud e Salesforce. Controlo 1. A aprovação humana de ações críticas é uma definição do cliente.

Abertura 1. Numa implementação, cada chamada começa por dizer que é um assistente virtual. O cartão é beta e a GetVocal AI ainda não o viu; pode reclamá-lo e acrescentar evidência.