# Spectrum card: Automaise Conversational AI > GAMMA-Ray v0.0.155 (beta, for review; every rating is experimental). The GAMMA-Ray Spectrum beta card of Automaise Conversational AI: A3 · R2 · C– · O1, Building; 21 provisions lit across 6 instruments. > Page: https://gamma-ray.sgit.ai/spectrum/cards/automaise-conversational-ai/ · Source: data/scans/automaise-conversational-ai.json Spectrum 0.2 beta · Public tier · read 2026-11-10 · not reviewed by its vendor yet Voice and chat assistant (inbound and outbound voice, customer self-service chat, internal helpdesk chat) that answers customers and completes transactions such as data changes, payments and orders. Automaise Conversational AI a product, as documented SPECTRUM 0.2 BETA · Public tier · 2026-11-10 A3 Autonomy Acts with options on · as shipped not yet evidenced π Moderate · S1·R5·A1 ×3 R2 Reach Integrated with options on · as shipped not yet evidenced π Moderate · S1·R5·A1 ×3 C – Control not yet evidenced O1 Openness Disclosed π Moderate · S1·R5·A1 ×3 Draft Stage: Building (6 of 16) In production Standout. Autonomy 3 (Acts): "completed end-to-end by the AI, with no need for an agent" Next unlock. Control 1 (Stated): public evidence that a limit on it is a rule in prose would get there. Trust. FACT-Ray : 6 facts: 6 π Moderate · found by an agent, captured and hashed, checked by 2 other agents (same model family, shared repository); no human has signed it. Standards constellation. 21 provisions lit across 6 of 8 instruments. Salesforce EAAMM OWASP MCP AAGMM Microsoft NIST AI Act Evidence: 4 sources, captured and hashed · the card's page has the vault's read key · Not reviewed by its vendor yet · correct or claim this card *Figure. The walk from the card down to each indicator, its public source and the instruments it touches; the sections below list the same in text.* ## What each level rests on *Figure. For each dimension, what its level rests on: one fold-out per fact, each opening that fact's path down to the source.* This card rates a product as its vendor documents it, not anyone's deployment of it. A feature the operator has to turn on counts, and is marked as available. Levels are computed from the evidence below by [published rules](../../evidence-map/index.md). A dimension with no evidence reads "not yet evidenced". ## Autonomy: level 3, Acts *What does the agent do on its own?* Completes routine tasks end to end; a person handles exceptions. **This level holds with: Connected systems.** As shipped, with nothing turned on, it is not yet evidenced. - `I08` It executes actions itself. The product page says, in one vendor sentence with no named customer, that data changes, payments, orders and service subscriptions are completed end-to-end by the AI with no agent stepping in; it does not say through which systems, and the connected-systems configuration is the scan's inference. "completed end-to-end by the AI, with no need for an agent" [Source](https://site.automaise.com/conversational-ai) (read, documented, available, captured 2026-11-10T17:48Z, sha256 `890debfa4d78df6b`) · π Moderate · S1·R5·A1 ×3 - `I17` The agent handles routine tasks; the person is consulted on exceptions. The FAQ says requests that follow a predictable flow are handled autonomously, and that a conversation needing human intervention passes to an available agent with its context (the FAQ text is in the product page's script file, captured as it loads). "When a conversation reaches a point that requires human intervention" [Source](https://framerusercontent.com/sites/2oOCAmSqmUJsdceu4ef5J/Qq644o6Aab6qlVpuxwnOdBYCwMeQYtwb4UBEDaOYKYc.uN0Y50vq.mjs) (read, documented, captured 2026-11-10T17:48Z, sha256 `38255827e2c7cf4c`) · π Moderate · S1·R5·A1 ×3 This evidence touches 4 provisions: Salesforce, Microsoft, EAAMM. **Next unlock: level 4, Orchestrates.** Public evidence that the agent works independently; the person approves critical decisions only. ## Reach: level 2, Integrated *How connected is it?* Documented connectors to common tools. **This level holds with: Connected systems.** As shipped, with nothing turned on, it is not yet evidenced. - `I10` It works across several domains or systems. The product page says Conversational AI connects with CRM, contact-centre (CCaaS) and messaging platforms; it names these categories only, and no named connector or integration list was found in the sources. "Conversational AI connects with every major CRM, CCaaS, and messaging platform" [Source](https://site.automaise.com/conversational-ai) (read, documented, available, captured 2026-11-10T17:48Z, sha256 `890debfa4d78df6b`) · π Moderate · S1·R5·A1 ×3 This evidence touches 5 provisions: Salesforce, Microsoft. **Next unlock: level 4, Ecosystem.** Public evidence that agents operate across organisational boundaries or disparate stacks; and that others build on it: third parties publish integrations, skills or agents for it. ## Control: not yet evidenced *Can people stay in command?* Nothing public was found that meets a rule in this dimension. That is not a no. **Next unlock: level 1, Stated.** Public evidence that a limit on it is a rule in prose. ## Openness: level 1, Disclosed *Does it show its work?* Says what it is for, and that it is AI, what its limits are or what data it uses. - `I20` Its purpose and permitted tasks are stated in writing. The FAQ lists the types of request the assistant handles on its own. "account management, payments, order tracking, appointment scheduling, data updates" [Source](https://site.automaise.com/conversational-ai) (read, documented, captured 2026-11-10T17:48Z, sha256 `890debfa4d78df6b`) · π Moderate · S1·R5·A1 ×3 - `I58` The data it uses is described. The service terms define Customer Data as what a business provides to the service, including assistant configurations, frequent questions' answers and messages, and the data of its end users. "Virtual Employee configurations, frequent questions’ answers, text messages" [Source](https://www.automaise.com/legal/privacy-policy) (read, documented, captured 2026-11-10T17:48Z, sha256 `3b0ce570f79cb137`) · π Moderate · S1·R5·A1 ×3 This evidence touches 9 provisions: NIST AI RMF, EU AI Act, AAGMM, EAAMM, Salesforce. **Next unlock: level 2, Documented.** Public evidence that its limits and known failure cases are documented for those who use it. ## How far to trust this card **Status: Draft.** Draft means the facts were found in public pages and reviewed by agents. The company has not confirmed them and no customer has gone on record. [FACT-Ray](../../../fact-ray/index.md) says how far each fact can be trusted: who says it (Source), how firmly it is recorded (Record) and who stands behind it (Accountability). It never changes a level. - **The facts:** 6 facts: 6 π Moderate. Each is written beside its evidence above. - **The chain:** found by an agent, captured and hashed, checked by 2 other agents (same model family, shared repository); no human has signed it. - **Who:** produced by `gamma.studio@web-summit.dinis`; checked by `gamma.review@web-summit.dinis` and `gamma.approve@web-summit.dinis`. [The actors](../../../fact-ray/actors/index.md). - **What would raise it:** the company's own file at `/.well-known/fact-ray.json` (Source 2), a customer's statement of use (Source 3), or a named person signing the card ([how](../../../fact-ray/well-known/index.md)). ## The standards constellation One piece of public evidence can speak to several frameworks at once. "Touched" never means "complies". The share is of the provisions that can be read from outside. | Instrument | Provisions touched | Of those publicly readable | |---|---|---| | Salesforce | 8 | 24 | | EAAMM | 2 | 8 | | OWASP | 0 | 18 | | MCP authorization | 0 | 8 | | AAGMM | 1 | 6 | | Microsoft | 4 | 23 | | NIST AI RMF | 5 | 20 | | EU AI Act | 1 | 6 | The 21 provisions lit Each line item, with the facts that reach it. "Evidenced" is a link of the kind *same*: the fact is what the provision asks. "Partly" is a link of the kind *part*: the fact is one piece of it. "Its absence" points the other way. Each provision has its own page with its text and its place in the source. | Provision | Instrument | Reached by | How far | |---|---|---|---| | [`sf.a04`](../../../provisions/sf.a04/index.md) Level 0, how companies can advance from Level 0 to Level 1 | Salesforce | [I58](https://www.automaise.com/legal/privacy-policy) (partly) | partly · π Moderate · S1·R5·A1 ×3 | | [`sf.a06`](../../../provisions/sf.a06/index.md) Level 0, how companies can advance from Level 0 to Level 1 | Salesforce | [S1](https://site.automaise.com/use-cases/via-ctt) (partly) | partly · π Moderate · S1·R5·A1 ×3 | | [`sf.a07`](../../../provisions/sf.a07/index.md) Level 1, how to advance from Level 1 to Level 2 | Salesforce | [I08](https://site.automaise.com/conversational-ai) (evidenced) | evidenced · π Moderate · S1·R5·A1 ×3 | | [`sf.a08`](../../../provisions/sf.a08/index.md) Level 1, how to advance from Level 1 to Level 2 | Salesforce | [I58](https://www.automaise.com/legal/privacy-policy) (partly) | partly · π Moderate · S1·R5·A1 ×3 | | [`sf.L2`](../../../provisions/sf.L2/index.md) Level 2: Simple Orchestration, Single Domain | Salesforce | [I08](https://site.automaise.com/conversational-ai) (partly) | partly · π Moderate · S1·R5·A1 ×3 | | [`sf.a16`](../../../provisions/sf.a16/index.md) Level 2, how to advance from Level 2 to Level 3 | Salesforce | [I10](https://site.automaise.com/conversational-ai) (evidenced) | evidenced · π Moderate · S1·R5·A1 ×3 | | [`sf.L3`](../../../provisions/sf.L3/index.md) Level 3: Complex Orchestration, Multiple Domain | Salesforce | [I10](https://site.automaise.com/conversational-ai) (evidenced) | evidenced · π Moderate · S1·R5·A1 ×3 | | [`sf.a17`](../../../provisions/sf.a17/index.md) Level 3, how to advance from Level 3 to Level 4 | Salesforce | [I10](https://site.automaise.com/conversational-ai) (partly) | partly · π Moderate · S1·R5·A1 ×3 | | [`eaamm.L3`](../../../provisions/eaamm.L3/index.md) L3 Consultative (survey item Q9) | EAAMM | [I17](https://framerusercontent.com/sites/2oOCAmSqmUJsdceu4ef5J/Qq644o6Aab6qlVpuxwnOdBYCwMeQYtwb4UBEDaOYKYc.uN0Y50vq.mjs) (evidenced) | evidenced · π Moderate · S1·R5·A1 ×3 | | [`eaamm.D2`](../../../provisions/eaamm.D2/index.md) Readiness dimension 2 | EAAMM | [I58](https://www.automaise.com/legal/privacy-policy) (partly) | partly · π Moderate · S1·R5·A1 ×3 | | [`aagmm.GD-05`](../../../provisions/aagmm.GD-05/index.md) GD-05 | AAGMM | [I58](https://www.automaise.com/legal/privacy-policy) (partly) | partly · π Moderate · S1·R5·A1 ×3 | | [`ms.200.2.1`](../../../provisions/ms.200.2.1/index.md) 200: Repeatable, Business strategy | Microsoft | [I08](https://site.automaise.com/conversational-ai) (partly) | partly · π Moderate · S1·R5·A1 ×3 | | [`ms.200.4.2`](../../../provisions/ms.200.4.2/index.md) 200: Repeatable, Technology and data | Microsoft | [I10](https://site.automaise.com/conversational-ai) (partly) | partly · π Moderate · S1·R5·A1 ×3 | | [`ms.400.2.1`](../../../provisions/ms.400.2.1/index.md) 400: Capable, Business strategy | Microsoft | [I10](https://site.automaise.com/conversational-ai) (evidenced) | evidenced · π Moderate · S1·R5·A1 ×3 | | [`ms.400.2.3`](../../../provisions/ms.400.2.3/index.md) 400: Capable, Business strategy | Microsoft | [S1](https://site.automaise.com/use-cases/via-ctt) (partly) | partly · π Moderate · S1·R5·A1 ×3 | | [`nist.MAP-1.1`](../../../provisions/nist.MAP-1.1/index.md) MAP 1.1 | NIST AI RMF | [I20](https://site.automaise.com/conversational-ai) (partly) | partly · π Moderate · S1·R5·A1 ×3 | | [`nist.MAP-1.3`](../../../provisions/nist.MAP-1.3/index.md) MAP 1.3 | NIST AI RMF | [I20](https://site.automaise.com/conversational-ai) (partly) | partly · π Moderate · S1·R5·A1 ×3 | | [`nist.MAP-1.4`](../../../provisions/nist.MAP-1.4/index.md) MAP 1.4 | NIST AI RMF | [S1](https://site.automaise.com/use-cases/via-ctt) (partly) | partly · π Moderate · S1·R5·A1 ×3 | | [`nist.MAP-2.1`](../../../provisions/nist.MAP-2.1/index.md) MAP 2.1 | NIST AI RMF | [I20](https://site.automaise.com/conversational-ai) (evidenced) | evidenced · π Moderate · S1·R5·A1 ×3 | | [`nist.MAP-3.3`](../../../provisions/nist.MAP-3.3/index.md) MAP 3.3 | NIST AI RMF | [I20](https://site.automaise.com/conversational-ai) (evidenced) | evidenced · π Moderate · S1·R5·A1 ×3 | | [`aiact.art-13`](../../../provisions/aiact.art-13/index.md) Article 13 | EU AI Act | [I20](https://site.automaise.com/conversational-ai) (partly) | partly · π Moderate · S1·R5·A1 ×3 | ## Upper layers The public card is the front door. The same evidence, read with the governance rules, is this agent's [GAMMA-Ray rating](../../../scans/automaise-conversational-ai/index.md): freedom, governance, the level held, the grant and a work order. That layer is written for an operator. ## The vault Every source behind this card was captured and hashed into a public sgit vault (`gn938lnr`): `captures.json` lists each URL with the SHA-256 of what was fetched and when. Read key: `sgit_public_read_ac0df2472fde834f3552fd90441fa936ba011f083701d052d32d69a8b44ef30d:gn938lnr` With [sgit](https://sgit.ai/): `sgit clone sgit_public_read_ac0df2472fde834f3552fd90441fa936ba011f083701d052d32d69a8b44ef30d:gn938lnr`.