# Visor.ai agents on the GAMMA-Ray Spectrum: A3 · R2 · C1 · O2

> GAMMA-Ray v0.0.166 (beta, for review; every rating is experimental). The GAMMA-Ray studio reads Visor.ai's voice and chat agents from their public pages: they complete requests end to end in a named deployment, and a person takes over in live chat when needed.
> Page: https://gamma-ray.sgit.ai/reports/visor-ai/article.html · Source: data/reports/visor-ai.json


PrompTugal.news draft · from the GAMMA-Ray report · beta · 2026-11-10

The GAMMA-Ray studio reads Visor.ai's voice and chat agents from their public pages: they complete requests end to end in a named deployment, and a person takes over in live chat when needed.

Visor.ai, headquartered in Portugal with offices in Lisbon, Porto, Madrid and Barcelona, sells a platform on which organisations build and run AI agents for customer service by voice and chat. It began in 2016. We read it only from public sources, captured and hashed on 10 November 2026, and the published rules computed the card.

**Autonomy 3, Acts.** At Generali Tranquilidade, requests such as address changes, adding a vehicle and cancellations run end to end through web services into the insurer's systems, and an advisor takes over in live chat when needed. A page saying a person approves only critical decisions would reach level 4.

**Reach 2, Integrated.** The voice agent connects to telephony and to the customer's contact-centre platform, and Generali connected its own systems. A published agent interface with documented, narrow authorisation would reach level 3.

**Control 1, Stated (available).** With the Issue Agent on, the customer writes in plain language what the agent must not handle, and matching conversations go to a person. A page on approval of high-impact actions and on what the agent can reach would reach level 2.

**Openness 2, Documented (available).** A reliability note on the models, the knowledge base and the list of AI providers are public; what the agents are for is written down for healthcare deployments. Published evaluation results would reach level 3.

The card is beta and Visor.ai has not seen it. It can claim the card and add evidence; corrections are dated.

From public sources only; Visor.ai has not seen it. The levels come from [the report](./index.md) and its cards, which are corrected in place. Quote the card by linking to it.

## Os agentes da Visor.ai no GAMMA-Ray Spectrum: A3 · R2 · C1 · O2

O estúdio GAMMA-Ray lê os agentes de voz e chat da Visor.ai a partir das suas páginas públicas: concluem pedidos de ponta a ponta numa implementação identificada, e uma pessoa assume no chat ao vivo quando é preciso.

A Visor.ai, com sede em Portugal e escritórios em Lisboa, Porto, Madrid e Barcelona, vende uma plataforma para criar e operar agentes de IA de apoio ao cliente por voz e chat. Lemos apenas fontes públicas, capturadas e com hash a 10 de novembro de 2026.

**Autonomia 3.** Na Generali Tranquilidade, pedidos como alterações de morada e anulações correm de ponta a ponta nos sistemas da seguradora. **Alcance 2.** O agente de voz liga-se à telefonia e à plataforma de contact centre do cliente. **Controlo 1 (opcional).** Com o Issue Agent, o cliente escreve em linguagem simples o que o agente não pode tratar.

**Abertura 2 (opcional).** Uma nota de fiabilidade, a base de conhecimento e a lista de fornecedores de IA são públicas. O cartão é beta e a Visor.ai ainda não o viu; pode reclamá-lo e acrescentar evidência. As correções são datadas.