# Salesforce: Level 0: Fixed Rules and Repetitive Tasks (Chatbots and Co-pilots)

> GAMMA-Ray v0.0.155 (beta, for review; every rating is experimental). One line item of Salesforce Agentic Maturity Model (sf.L0): its text, its place in the source, the indicators that cite it and the evidence that reaches it.
> Page: https://gamma-ray.sgit.ai/provisions/sf.L0/ · Source: data/provisions.json


Provision sf.L0 · Salesforce Agentic Maturity Model · level

> Automation of repetitive tasks using predefined rules, with no reasoning or learning capabilities. At this level, chatbots and co-pilots are primarily focused on retrieving information (e.g., answering FAQs or handling basic inquiries). They help automate tasks, but do not recommend actions or take further steps. The shift to agentic AI begins when an agent moves beyond simply retrieving information to using reasoning to recommend or take action autonomously, as seen in higher levels of maturity.

The text is as taken from the source. **In the source:** [https://www.salesforce.com/news/stories/agentic-maturity-model/](https://www.salesforce.com/news/stories/agentic-maturity-model/) (the document: its publisher gives no deeper address for this item; linked 2026-11-10). The instrument: [Salesforce Agentic Maturity Model](../../instruments/index.md), Salesforce's; quoted briefly with the source; read 2026-11-09.

## Who cites it

| Indicator | The fact it asks for | Kind of link | The assertion |
|---|---|---|---|
| [`I06`](../../questions/index.md#I06) | It follows fixed rules, with no reasoning | same: evidenced | Asserted in the mapping by gamma-ray@web-summit.dinis; the written basis is not recorded yet. |

A link is our assertion, not the instrument's. "Same" carries the evidence to the provision in full. "Part" marks the provision as partly evidenced: the fact is one piece of what it asks. "Negation" points the other way.

## The evidence that reaches it

No published card reaches this provision yet. That is not a no.

Touched never means complies.

## Answer it directly

A company can answer this line item itself, in its own file at `/.well-known/fact-ray.json`, with the node `gamma-ray:provision/sf.L0` ([how](../../fact-ray/well-known/index.md)). A company that already assesses itself against Salesforce can reuse that work.

[All provisions](../../provisions/index.md)